Purchase any time - orders mailed out every Wednesday during term time
How you get your order: During term time, any orders placed by midday on Sunday will be mailed by our volunteers on the following Wednesday. Orders placed after midday on Sunday will be mailed the week after. You will receive an email to confirm when your order has been prepared ready for mailing. You are welcome to order during the holidays but orders will be mailed the first Wednesday of the following term.
Donations: Preloved uniform donations with the new logo that are in good condition are warmly received. Kindly wash any items before donating. For junior school - please donate uniform via the red bin that is put outside the junior school entrance every Wednesday morning. For senior school - please donate via the school office on Wednesday mornings.
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Parent volunteers
We have a team of parent and student volunteers who work tirelessly to sort donations and pack orders. We are all busy juggling jobs, kids and running the NHEHS Preloved shop but we do have fun along the way! If you would consider giving up a bit of your time to help us, we would love to hear from you. Please contact us via the Contact Us page.
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Refunds
Contact UsOur volunteers aim to sort uniform carefully and anything that is not in good condition is sustainably recycled. However, if for any reason you are not happy with your items, it is no problem to organise refunds. Just email us at shop@nhehspreloved.com to let us know and then hand your order clearly labelled with your name and order number to either the junior or senior school receptions. Our volunteers will collect your return from there. We aim to process refunds within a two weeks.
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Frequently asked questions
Q: Have you got an item in stock that isn't on the website?
A: All donations are collected each week and itemised on the website within days so yes, all stock is on the website
Q: Why have you got so little stock of some items?
A: We simply have what parents have donated. Please note we don't sell old logo items and it is taking time for new logo donations of some items to build up
Q: £5 seems like a lot for delivery - are you over-charging
A: We are charging the same as the main uniform supplier. Handing out orders by hand had become unsustainable for volunteers. On the odd occasion that your postage actually costs less, the balance is donated to the school.